Tesla Model S: Service is required
Schedule service now
This alert is set remotely by Tesla when a condition requiring service is detected on your vehicle.
This alert can be set due to various conditions. When you schedule service, more information should be available.
This alert can only be cleared by a service technician after your vehicle has been serviced.
As this alert can be present due to various conditions, it is recommended that you schedule service at your earliest convenience.
Active service connection to vehicle
Service performing remote diagnostics
A service technician is remotely logged into your vehicle for diagnosis or repair. You may notice some loss of Infotainment functionality while the connection persists, but this alert does not indicate an issue with your vehicle.
Your vehicle is OK to drive.
This alert should clear automatically after the technician completes vehicle diagnosis or repair. You may find it necessary to restart your touchscreen to restore full Infotainment functionality after the alert has cleared. For more information, see Restarting the Touchscreen in your vehicle's Do It Yourself Guide.
If this alert does not clear after 24 hours, it is recommended that you schedule service via your Tesla Mobile App or with an independent service provider. Please note that independent service provider options may vary, based on your vehicle configuration and your location.
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Unable to charge with Mobile Connector
Inadequate outlet grounding - Try another outlet
The Mobile Connector has detected that the electrical outlet has insufficient grounding, likely caused by an
inadequate or missing ground connection.
Unable to charge - Mobile Connector GFCI tripped
Unplug charge handle from charge port and retry
The vehicle cannot charge because the ground-fault circuit interrupter (GFCI)
in the Mobile Connector has tripped.
Like the GFCI in a wall outlet, thi
Unable to charge with Mobile Connector
Voltage too high / Try a different wall outlet
The vehicle cannot charge, or charging is interrupted, because either the
Mobile Connector:
Detects the wall outlet voltage is too high.
OR
Detects
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Air bag - Driver's (Remove and Replace)
Warning: If the 12V power supply is disconnected, do
not attempt to open the front doors with door glass in closed
position. Failure to follow this instruction could result in
door glass shatter.
Note: Before disconnecting the 12V power supply,
ensure that the driver's door w
Charge port may not open when pressed
Use another method to open the charge port
One of the charge port door sensors is not communicating properly. This may
cause the charge port to not
recognize the request to open when the charge port door is pressed.
You can still use all other usual methods to open the charge port door:
Request
