Tesla Model S: Unable to charge with Mobile Connector
Inadequate outlet grounding - Try another outlet
The Mobile Connector has detected that the electrical outlet has insufficient grounding, likely caused by an inadequate or missing ground connection. This does not indicate an issue with your Mobile Connector or vehicle, but instead points to an issue with the wall outlet / electrical installation the Mobile Connector is connected to.
Have the electrical installation inspected by an electrician. Your electrician should make sure there is proper grounding at your circuit breaker or power distribution box, and also make sure that appropriate connections are made to the outlet, before you attempt to plug in the Mobile Connector again.
If you need to charge in the meantime, it is recommended that you try charging using a different outlet, at another location, or with another type of charging station.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can be located through the map on your vehicle's touchscreen display. See Maps and Navigation for more details. Additional third-party charging stations may also be available in your area to help you to pinpoint the issue.
For more information on troubleshooting Mobile Connector status lights and charging issues, refer to the product's owner's manual.
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Unable to charge - Mobile Connector GFCI tripped
Unplug charge handle from charge port and retry
The vehicle cannot charge because the ground-fault circuit interrupter (GFCI)
in the Mobile Connector has tripped.
Like the GFCI in a wall outlet, thi
Unable to charge with Mobile Connector
Voltage too high / Try a different wall outlet
The vehicle cannot charge, or charging is interrupted, because either the
Mobile Connector:
Detects the wall outlet voltage is too high.
OR
Detects
Cannot charge - Charge handle temperature high
Check charge handle or charge port for debris
Charging has been interrupted because the Mobile Connector has detected a
high temperature in the charge handle
that connects to your vehicle's charge p
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Removing the Maintenance Panel
To check fluid levels, remove the maintenance panel:
1. Open the hood.
2. Pull the maintenance panel upward to release the
clips that hold it in place.
CAUTION: The maintenance panel protects the
front trunk from water. When re-attaching, make
sure it is fully seated.
Checking Battery Cool
Compressor - Air Suspension (Remove and Replace)
Warning: If the vehicle has air suspension, activate "Jack"
mode on the touchscreen before raising and supporting the vehicle.
Removal
Raise and support the vehicle (refer to procedure)
Depressurize air suspension (refer to procedure)
Remove underhood storage unit for acces
