Tesla Model S: Contacting Tesla Roadside Assistance
Tesla Roadside Assistance is available to you 24 hours a day, 365 days a year, for the duration of your warranty period. Tesla Roadside Assistance is also available to speak with roadside service professionals to answer any questions and explain the proper procedure for transporting your vehicle.
When contacting Tesla Roadside Assistance, please provide:
- The Vehicle Identification Number (VIN). The VIN is displayed when you touch Controls > Software. The VIN can also been seen on the upper dashboard by looking through the driver's side of the windshield.
- Your exact location.
- The nature of the problem.
If available in your region, you can also expedite your request, by choosing the Roadside Assistance option in the Tesla mobile app.
NOTE: For a detailed description of Tesla's Roadside Assistance policy, go to the support page on the Tesla web site for your region.
Regional Phone Number(s)
Mexico: 1-800-228-8145
United States and Canada: 1-877-79TESLA (1-877-798-3752)
NOTE: The phone number is also available by touching Controls > Service.
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Do Not Transport with Wheels On the Ground
The front and rear motors in Model S generate power
when the wheels spin. Always transport Model S with all
four tires off the ground. Ensure that the tires are unable
to spin at any time during tr
Approved Methods for Transporting
A flatbed truck or comparable transport vehicle is the
recommended method of transporting Model S. The
vehicle can face either direction when using a flatbed.
If Model S must be transported without
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Motor - Sunroof - LH (Remove and Replace)
Removal
If the vehicle is equipped with premium audio,
remove the premium boost amplifier module
(refer to procedure).
Disconnect the sunroof motor harness connector.
Remove the screws (x3) that secure sunroof
motor to the dash frame (torque 5 Nm).
Coat Hangers
Your Model S has a coat hanger on each side of the
vehicle above the rear window in the second row, next to
the reading light. Push the coat hanger to release it.
Push it again to retract it.
Active Road Noise Reduction
Model S is equipped with Active Road Noise Reduction
which reduces low-freq
