Tesla Model S: Contacting Tesla Roadside Assistance
Tesla Roadside Assistance is available to you 24 hours a day, 365 days a year, for the duration of your warranty period. Tesla Roadside Assistance is also available to speak with roadside service professionals to answer any questions and explain the proper procedure for transporting your vehicle.
When contacting Tesla Roadside Assistance, please provide:
- The Vehicle Identification Number (VIN). The VIN is displayed when you touch Controls > Software. The VIN can also been seen on the upper dashboard by looking through the driver's side of the windshield.
- Your exact location.
- The nature of the problem.
If available in your region, you can also expedite your request, by choosing the Roadside Assistance option in the Tesla mobile app.
NOTE: For a detailed description of Tesla's Roadside Assistance policy, go to the support page on the Tesla web site for your region.
Regional Phone Number(s)
Mexico: 1-800-228-8145
United States and Canada: 1-877-79TESLA (1-877-798-3752)
NOTE: The phone number is also available by touching Controls > Service.
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Do Not Transport with Wheels On the Ground
The front and rear motors in Model S generate power
when the wheels spin. Always transport Model S with all
four tires off the ground. Ensure that the tires are unable
to spin at any time during tr
Approved Methods for Transporting
A flatbed truck or comparable transport vehicle is the
recommended method of transporting Model S. The
vehicle can face either direction when using a flatbed.
If Model S must be transported without
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Neutral
Neutral allows Model S to roll freely when you are not
pressing the brake pedal. To shift into Neutral, do any of
the following:
Open Controls, then press and hold the Neutral icon
on the drive mode strip until Model S engages
Neutral.
Choose Neutral from the drive mode selector on th
Module - Passive Safety Restraint - PSRCM (Remove and Replace)
Warning: If the 12V power supply is disconnected, do
not attempt to open any doors with door glass in closed position.
Failure to follow this instruction could result in door glass
shatter.
Note: Before disconnecting the 12V power supply,
ensure that the driver's door window
