Tesla Model S: Contacting Tesla Roadside Assistance
Tesla Roadside Assistance is available to you 24 hours a day, 365 days a year, for the duration of your warranty period. Tesla Roadside Assistance is also available to speak with roadside service professionals to answer any questions and explain the proper procedure for transporting your vehicle.
When contacting Tesla Roadside Assistance, please provide:
- The Vehicle Identification Number (VIN). The VIN is displayed when you touch Controls > Software. The VIN can also been seen on the upper dashboard by looking through the driver's side of the windshield.
- Your exact location.
- The nature of the problem.
If available in your region, you can also expedite your request, by choosing the Roadside Assistance option in the Tesla mobile app.
NOTE: For a detailed description of Tesla's Roadside Assistance policy, go to the support page on the Tesla web site for your region.
Regional Phone Number(s)
Mexico: 1-800-228-8145
United States and Canada: 1-877-79TESLA (1-877-798-3752)
NOTE: The phone number is also available by touching Controls > Service.
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Do Not Transport with Wheels On the Ground
The front and rear motors in Model S generate power
when the wheels spin. Always transport Model S with all
four tires off the ground. Ensure that the tires are unable
to spin at any time during tr
Approved Methods for Transporting
A flatbed truck or comparable transport vehicle is the
recommended method of transporting Model S. The
vehicle can face either direction when using a flatbed.
If Model S must be transported without
SEE MORE:
Pre-Tensioner - Outboard Lap - 1st Row - LH (Remove and Replace)
Removal
Disconnect 12V power.
Rear wheel drive (RWD): Refer to
procedure.
Dual Motor: Refer to procedure.
Use a trim tool to carefully release the anchor bolt cap from
the inboard upper pre-tensioner cover.
Panel - A Pillar Trim - Middle - LH (Remove and Replace)
Removal
Position vehicle with clear access to door assembly.
Open vehicle door.
Remove LH instrument panel side cover (refer to procedure)
Release location pins (x2).
Caution: Take care not to damage component(s).
