Tesla Model S: Charging equipment communication lost
Check power source and charging equipment
Charging stopped because communication between the vehicle and the external charging equipment was interrupted.
Confirm whether the external charging equipment is powered by looking for any status lights, displays, or other indicators on the equipment.
If the equipment is not powered, try to restore the external charging equipment's power source.
- If attempting to charge at a public station and power is unable to be restored, contact the station operator.
- If attempting to charge at a private station (for example: charging at home) and power is unable to be restored, contact an electrician.
If the equipment is powered, try charging the vehicle using different external charging equipment.
- If the vehicle begins charging, the issue was likely with the equipment.
- If the vehicle still does not charge, the issue may be with the vehicle.
As this alert is usually specific to external charging equipment and power sources, and it does not typically indicate an issue with your vehicle that can be resolved by scheduling service, it is recommended that you:
- Make sure the external charging equipment is powered.
- Try charging with multiple, different types of charging equipment.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can be located through the map on your vehicle's touchscreen display. See Maps and Navigation for more details. Additional third-party charging stations may also be available in your area to help you to pinpoint the issue.
For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's Owner's Manual at Charging & Adapter Product Guides. If using other external charging equipment, refer to the manufacturer's provided documentation for troubleshooting tips.
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Charge port may not open when pressed
Use another method to open the charge port
One of the charge port door sensors is not communicating properly. This may
cause the charge port to not
recognize the request to open when the charge port
Charge port latch not engaged
Fully insert charge cable or check for obstruction
The charge port latch is unable to latch the charge cable in the charge port
inlet. If the latch is not engaged, AC
charging (for example, charging
Charging stopped - Charge cable disconnected
Close charge port - Press brake pedal and retry
Charging has stopped because your vehicle has detected that the connection
between the charge port and charge
cable has been unexpectedly interrupted.
SEE MORE:
Back Rest Assembly - 2nd Row - Executive (Remove and Replace)
Removal
Remove the LH and RH lower seat cushions (refer to procedure).
On each side of the vehicle, remove the screw that secures the
closeout panel to the seat frame (torque 5 Nm). Remove the panel
from the vehicle.
Window Motor/Regulator Assembly - Rear - LH (Remove and Replace)
Removal
Remove rear window glass (refer to procedure)
Remove waterproof tape to expose nuts.
Note: Components have been removed in this graphic to aid
clarity.
Remove nuts (x2) securing regulator to door upper fixed mounting
(torque 10 Nm).
